Frequently Asked Questions
We have the answers
About Us
What makes your clinic different?
We combine compassionate, patient-centered care with modern medical practices to ensure high-quality treatment for every patient.
Do you accept walk-ins?
Yes, we do accept walk-ins when available, but scheduling an appointment helps reduce wait times.
Wound Care
Do I need a referral for wound care services?
Most patients do not need a referral, but we recommend checking with your insurance provider to confirm coverage.
What types of wounds do you treat?
We specialize in treating chronic wounds, surgical wounds, diabetic ulcers, pressure sores, and minor injuries that require medical attention.
How often will I need to come for wound care treatment?
This depends on your condition. Some wounds may heal with a single visit, while others require ongoing care and follow-up appointments.
What is the difference between family medicine and internal medicine?
The majority of One Medical’s general practitioners, including our doctors, nurse practitioners, and physician assistants, have a focus in either family medicine or internal medicine.
Family medicine providers, otherwise known as family practitioners, are considered to have the widest set of primary care skills, treating patients at every stage of life. They are trained to treat patients from birth through adulthood, and into the elderly years. At One Medical, our family practitioners see patients in adolescence and above; generally age 14 and older.
Internal medicine doctors, otherwise known as internists, focus primarily on adult and elderly patients, and are most comfortable seeing patients age 18 and older. Their training emphasizes the management of chronic, complex, or severe illnesses, particularly for patients who require hospitalization. Although they are proficient in primary care, their specialty training typically does not include obstetrics, gynecology, or pediatrics.
Primary Care
What services are included in primary care?
Our primary care services cover routine check-ups, preventive screenings, chronic disease management, vaccinations, and general health consultations.
Can I make the clinic my family’s primary care provider?
Yes, we welcome patients of all ages and can serve as the main healthcare provider for you and your family.
Do you offer telemedicine for primary care?
Yes, some primary care visits can be conducted virtually, depending on your condition and needs.
What insurance plans do you accept?
We accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that we accept are listed on our Insurance page, but since the list periodically changes, we encourage you to call us if you don’t see your plan.
We believe that quality health care should be accessible to everyone, so if you have a high-deductible health plan or are not insured, we also offer affordable options for working together.
Insurance & Billing
Do you accept my insurance?
We accept most major insurance providers. Please contact our office so we can verify your specific plan.
What if I don’t have insurance?
We welcome self-pay patients and provide transparent pricing with clear cost estimates before treatment.
How do I pay my bill?
You can pay in person at our clinic or through our secure online billing system.
Privacy & Security
How do you protect my personal information?
We comply with HIPAA regulations and use secure systems to keep your health information safe and confidential.
Can I access my medical records?
Yes, patients can request access to their medical records by contacting our office.
Will my information be shared with third parties?
We never share your personal or medical information without your consent, except when required by law.